Cancellations and refunds

Effective 7 September 2026. This policy supplements your statutory rights, which are not restricted.

Cancel at any time

You can cancel a self-service subscription from Plans & Billing in the LiquidEdge app. Access to paid features normally continues until the end of the current paid period and the subscription will not renew.

14-day first-purchase guarantee

If the first Growth subscription is not right for you, email hello@liquidedge.io within 14 days of the initial charge. We will cancel and refund that initial subscription payment to the original payment method. Payment-provider processing time may apply.

Renewals and exceptional refunds

Charges after the first 14 days are generally non-refundable, including partial billing periods. Contact us promptly if there was a duplicate charge, billing error, unauthorised payment, or extended service failure; we will investigate and provide any refund required by law or this policy.

After downgrade

When a paid entitlement ends, the account returns to Free limits. Existing data is not automatically deleted solely because usage is above the Free limit, but you cannot add resources above that limit and some paid capabilities stop.